To help protect you against payment fraud and make sure your order reaches you, we check your photo ID and proof of payment at collection. For this reason, only the customer named on the order can collect it in person. We’re unable to hand orders to couriers or anyone else collecting on your behalf, even with written authorisation.
Bring your order number or ready-for-collection notification and a valid driver’s licence, government-issued photo card or passport. The name on your photo ID must match the name on your order.
The proof of payment you need depends on how you paid:
- Physical credit or debit card: Bring the card you used to pay for the order.
- Digital wallet (such as Apple Pay or Google Pay): Bring the device you used to pay and show the transaction in your wallet or banking app. Where available, show the last four digits of the virtual card used for payment. These may differ from the last four digits on your physical card.
- Original card or device unavailable: If your card was lost, cancelled or replaced, or you no longer have the device you used to pay, contact our team before travelling to collect your order. Have your order number ready. We may ask you to show the transaction in your banking app or on a statement showing the merchant name, transaction date and amount. You may hide your balance, account number and unrelated transactions.
- Other payment methods: Bring your payment provider’s receipt or transaction confirmation showing the purchase amount and transaction reference.
We will release your order once we have verified your identity and payment.
Please do not email photos of your payment card or share your PIN, card security code or banking password.
