At Medihub, we stand by the quality of our products and support your rights under Australian Consumer Law (ACL). This page explains your warranty coverage, conditions, and how to make a claim.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:

  • A replacement or refund for a major failure.
  • Compensation for any other reasonably foreseeable loss or damage.
  • Repair or replacement if a product fails to be of acceptable quality and the issue does not amount to a major failure.

These rights exist in addition to any warranty we provide.

Medihub Warranty Coverage

In addition to your statutory rights, Medihub offers a 12-month warranty on all products used for private household use, starting from the date of purchase (unless stated otherwise).

Products used for commercial purposes qualify for a 3-month warranty period.

This warranty does not limit or restrict your rights under Australian Consumer Law.

Extended Warranty Conditions - 2 Year Extended Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to your statutory rights, the ‘two year extended warranty’ is a 1+1 warranty, adding an additional year to the standard 12 month warranty coverage outlined above. 

The ‘two year extended warranty’ is an optional warranty available at extra cost. The terms and conditions are identical to the standard 12 month warranty outlined elsewhere on this page, with the exception of the content within this section, which take precedence.

The ‘two year extended warranty’ takes effect 12 months after the initial purchase and ceases either 24 Months after initial purchase or if the product has already been replaced by either the original warranty or the extended warranty, whichever occurs earlier.

The ‘two year extended warranty’ is applicable solely to the utilisation of the product within a residential setting. If the intention is to employ the product for commercial purposes, this warranty is not valid. For inquiries concerning commercial-grade models and associated warranty policies, please get in touch with us.

The ‘two year extended warranty’ exclusively pertains to the original purchaser who made the acquisition from our online store. This warranty is strictly non-transferable. All warranty periods commence from the date of purchase.

Extended warranty services are only valid if acquired within the product's initial warranty period. The ‘two year extended warranty’ is offered to selected products as indicated on the Product Page.

What’s Not Covered

The Medihub warranty does not cover:

  • Normal wear and tear.
  • Damage caused by accidents, misuse, lack of maintenance, neglect, or natural disasters.
  • Damage from operating equipment outside of the user instructions.
  • Items that have been modified, altered, or tampered with by anyone not authorised by Medihub.

If an item has been serviced or altered by unauthorised personnel, the warranty will be considered void.

Parts, Accessories & Consumables

Parts, consumables, and accessories (such as batteries, wheels, cushions, hoses, blades, cables, safety gear, and similar items) are not covered by Medihub’s standard warranty once used.

If your part or consumable item arrives faulty from the manufacturer, please contact us before using the item so we can discuss a resolution.

Warranty Resolution Process

Until the nature of any fault is determined, the resolution offered may vary.
In some cases, the product may need to be returned for inspection.

If a product is unusable upon receiving or has a major fault, you may choose between:

  • A full refund via the original payment method, or
  • A replacement product.

For minor faults, Medihub may:

  • Provide replacement parts, or
  • Arrange repairs at no cost.

Other alternatives may be offered if both parties agree.

How to Make a Warranty Claim

To claim a warranty, please follow the steps outlined in our Returns & Refunds section. Make sure to include proof of purchase and a brief description of the issue.

Excluded Use Cases

Warranties do not apply where items are resold or rented for profit.

Need Help?

If you’re unsure whether your item qualifies for a warranty claim, contact our support team for advice. We’re here to help ensure your Medihub experience is simple and transparent.