Medihub – App Terms & Conditions

Welcome to Medihub. If you download, access, or use the Medihub mobile application (“App”), you agree to comply with and be bound by the following Terms & Conditions of use, which together with our Privacy Policy govern Medihub’s relationship with you in relation to the App.

If you disagree with any part of these Terms, you must not use the App.

 

1. About Us

The term “Medihub”, “us” or “we” refers to the owner of the App:
 Mills Brands Pty Limited (trading as Medihub)
 ABN: 45 117 885 828

The term “you” refers to the user of the App, including any registered Seller.

 

2. Application of These Terms

These Terms apply solely to your use of the Medihub mobile application, available on supported iOS and Android devices (including smartphones and tablets).

These Terms do not apply to any website or other platform unless expressly stated.

3. Use of the App

The App is provided to:

  • Allow users to browse mobility aids and equipment

  • Enable Sellers to recommend products and facilitate purchases

  • Process transactions and manage orders

The content within the App is for your general information and use only. It is subject to change at any time without notice.

Your use of any information, materials, or functionality within the App is entirely at your own risk. It is your responsibility to ensure that any products, services, or information available through the App meet your specific requirements.

4. Account and Access

To access certain features, you may be required to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login details

  • All activity conducted through your account

  • Ensuring your device is secure

Unauthorised use of your account or the App may give rise to a claim for damages and/or be a criminal offence.

5. Products and Orders

All products available through the App are subject to availability.

We reserve the right to:

  • Cancel or refuse any order at any time

  • Refund orders we believe are fraudulent or suspicious

Product information within the App may contain inaccuracies or errors. We do not guarantee the accuracy, completeness, or suitability of any product descriptions or information.

6. Promotions and Discounts

Promotions, discounts, and offers:

  • Are subject to change at any time without notice

  • Apply only to transactions completed through the App

Discount codes:

  • Cannot be used in conjunction with store credit or other codes unless stated

  • Are limited to one use per customer unless otherwise specified

  • May be subject to minimum spend requirements (excluding shipping)

Medihub reserves the right to cancel orders believed to involve misuse of promotions or discount codes.

Promotional offers cannot be applied after a transaction has been completed.

7. Intellectual Property

This App contains material which is owned by or licensed to us, including but not limited to:

  • Design

  • Layout

  • Appearance

  • Graphics

  • Software

Reproduction is prohibited other than in accordance with applicable copyright laws.

All trademarks reproduced in the App, which are not the property of or licensed to us, are acknowledged.

8. Unauthorised Use

Unauthorised use of the App may give rise to a claim for damages and/or be a criminal offence.

You must not:

  • Interfere with the App’s functionality

  • Attempt to gain unauthorised access to systems or data

  • Use the App for unlawful purposes

9. Third-Party Links and Services

From time to time, the App may include links to third-party websites or services.

These links are provided for convenience only. They do not signify endorsement.
We have no responsibility for the content or practices of third-party services.

10. Warranties and Liability

Neither we nor any third parties provide any warranty or guarantee as to the:

  • Accuracy

  • Timeliness

  • Performance

  • Completeness

  • Suitability

of the information and materials found or offered in the App for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of the App is entirely at your own risk.

11. Australian Consumer Law

Nothing in these Terms excludes or limits any rights you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

To the extent permitted by law, our liability is limited to:

  • Replacement or repair of goods; or

  • Payment of the cost of replacement or repair

12. App Availability and Technical Issues

We do not guarantee that the App will:

  • Be available at all times

  • Be free from errors, bugs, or interruptions

  • Be compatible with all devices

We are not responsible for:

  • Device compatibility issues

  • Internet connectivity problems

  • Operating system limitations

13. Changes to the App and Terms

The content and functionality of the App may change at any time without notice.

These Terms may also be updated at any time without notice.

It is your responsibility to review these Terms regularly.

Your continued use of the App constitutes acceptance of any changes.

14. Privacy

Your use of the App is subject to our Privacy Policy.

You should not submit sensitive personal information unless required and secure.

AI Chatbot & AI Policy

1. Introduction

The App may use AI-assisted tools and chatbots to provide information, answer questions, and enhance your experience.

2. Scope of AI Use

  • AI may provide automated responses, product recommendations, and support

  • AI-generated content is for general guidance only and may not always be accurate or up to date

  • AI tools do not replace professional advice

3. Data Collection & Privacy

Messages sent to AI tools may be stored and reviewed to improve service quality.

Collected information may include:

  • Chat content

  • Contact details you provide

  • Device information

  • Timestamps

Do not submit sensitive personal information (e.g. passwords, credit card numbers, personal ID numbers, medical information).

Data is processed in accordance with our Privacy Policy.

4. Accuracy & Limitations

AI responses may contain errors or be incomplete.

You are responsible for verifying important information before acting.

We do not guarantee AI-generated content is accurate, reliable, or suitable for any specific purpose.

5. Liability

By using AI tools in the App, you acknowledge that you do so at your own risk.

We are not liable for any decisions, losses, or damages resulting from reliance on AI responses.

6. Third-Party AI Services

AI services may be provided by third-party platforms.

These providers may process data in accordance with their own privacy policies.

7. User Responsibilities

You must:

  • Avoid sharing sensitive information

  • Verify AI-generated outputs

  • Report incorrect or inappropriate responses

8. Changes to AI Policy

This AI Policy may be updated at any time.

Continued use of the App constitutes acceptance of any updates.

15. Governing Law

Your use of the App and any dispute arising out of such use is subject to the laws of Australia, specifically New South Wales.

16. Acceptance

By using the Medihub App, you acknowledge that:

  • You have read and understood these Terms;

  • You agree to be bound by them.